What Do I Need to Set Up Online Ordering for My Food Truck?

We’ve tried here at Best Food Trucks (BFT) to keep the process as simple as possible, with minimal requirements so online order-ahead works for everyone.

Devices You’ll Need for Food Truck Online Ordering

All you’ll need is an iOS or Android device, which can be your existing point-of-sale system or a separate tablet or phone, and a mobile phone where you can send and receive text messages.

Setting Up the BFT App

With your iOS/Android tablet or phone, download our BFT app for food trucks. This is where incoming order-ahead and online orders will come through. It’s just a matter of preference for you whether to use the same device as your point-of-sale system or keep another phone on the food truck solely for online orders.

How Order Notifications Work

When new orders come in, you’ll receive a text message in addition to an in-app notification with a loud “DING.” Just make sure you have the volume turned up on your device. If you have a credit card reader that’s plugged into your headphone jack, we’ll also send you a text message to whatever phone number you associate with the shift as a backup.

Why You Need a Mobile Phone for Online Orders

Lastly, you need a mobile phone so we can send you text message notifications. If you have any questions during your shift, you can text us, and we’ll respond ASAP. When customers rate your food, you’ll receive a text message instantly with their feedback so you can make adjustments on the spot. For example, if you didn’t realize you were putting on too much tzatziki sauce, you’ll get a notification via text with customer feedback.

No Special Equipment Needed

You don’t need any other special equipment, and since the app is self-sufficient and doesn’t need to be integrated directly into the point-of-sale, it will work with whatever setup you currently have.

Need a Different Setup?

If your setup requires something different, please reach out to us at support@bestfoodtrucks.com, and we’ll work with you to get you up and running.

How the BFT App Simplifies Food Truck Online Ordering?

At Best Food Trucks, we understand that food trucks come with various setups. That’s why we designed the BFT app to be as flexible as possible, ensuring that it fits seamlessly into your existing workflow. Whether you’re using a tablet, phone, or traditional point-of-sale device, our app works in harmony with your setup. The app’s straightforward design allows you to process orders quickly, manage incoming requests, and stay updated with customer feedback in real time, making sure your operations run smoothly.

The in-app notifications and text message backups ensure that you never miss an order. We’ve also built in features like real-time feedback from customers, so you can adjust your food preparation based on their preferences while the shift is ongoing. This level of flexibility gives you more control over your operations, enhancing the customer experience and improving efficiency.

Receive Instantaneous Customer Feedback with Text Messages

The text message system is not just for receiving orders—it’s your lifeline for communication during busy shifts. If there’s a technical issue, a question about an order, or customer feedback that needs to be addressed immediately, texting ensures that you’re never out of the loop. You’ll have direct communication with the BFT support team and your customers, enabling you to troubleshoot issues and respond to feedback in real time.

Customer feedback is essential to improving your service, and the BFT system sends you these insights instantly. This immediate feedback loop gives you a chance to modify dishes mid-shift, providing a unique opportunity to adapt to customer preferences on the spot.

How the BFT App Fits Into Your Current Setup?

We designed the BFT app to integrate seamlessly with whatever system you’re currently using. Whether you have a basic point-of-sale setup or a more advanced one, the app runs independently without requiring complex integrations. This allows you to maintain your existing workflow without disruption. Should you need additional help configuring the app for your specific system, our support team is ready to assist you, making sure you can use food truck online ordering with as little hassle as possible.